Shipping

Thank you for shopping with [Your Store Name]! We're committed to providing you with the best possible shopping experience. Please read our shipping policy carefully so we can understand how we process and deliver your orders.

Shipping Methods:

  • We offer two shipping options: standard and international.

  • Shipping rates and delivery times vary based on your chosen shipping method and destination.

Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of the items in your order:

  • You can view shipping rates during checkout before confirming your order.

Standard Shipping:

  • USA 2 - 5 business days.

  • Canada 10 - 30 business days

  • Australia 10 30 business days

  • Rest of the World 10 - 30 business days

* Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories of the United States can take an additional 7 – 12 business days.

International Shipping:

  • Delivery times vary based on the destination country and chosen shipping method.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.

  • You can use the tracking number to monitor the progress of your shipment on our website or the carrier's website.

Customs and Import Duties:

  • For international orders, customers are responsible for customs duties, taxes, or import fees imposed by their country's authorities.

Lost or Delayed Shipments:

  • In the rare event that your shipment is lost or significantly delayed, please contact our customer support team at support@soloearth.com, and we'll work to resolve the issue promptly.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or destination. Please review individual product pages for any shipping limitations.

* Shipping to Alaska, Hawaii, Puerto Rico and unincorporated territories of the United States can take additional 7 – 12 business days.

If you have any questions or concerns about our shipping policy, don't hesitate to contact our customer support team at support@soloearth.com.

RETURNS

Damaged/defective product

A free replacement or a refund will be offered if the problem is reported to the support@soloearth.com email indicated in your order confirmation email within 30 days of product delivery, along with the required photo proof. 

Returns/exchanges

Since products are only printed once ordered, returns and exchanges are not supported.

If an order is returned to the sender/lost in transit, and an invalid address was provided, the product price will only be refunded.

Reprint

If the received product is printed incorrectly, damaged, or of bad quality, contact Soloearth at support@soloearth and attach photos of the errors. Our team will inspect the errors and send a replacement soon. That's our Merchant Protection policy for ensuring reprints are issued if our customers receive a damaged product.